Frequently Asked Questions
Can someone help me with my booking and offer me advice on where to stay?
Yes we have a call-centre of very knowledgeable staff who can help you find the accommodation to best suit your needs, budget & availability.
Simply Call us @ 1890 87 67 69 or email Support@Irelandhotels.com
Is there anything I need to make a booking on the site or with the call-centre?
You only need to have your Credit/Debit Card to secure a booking with us.
Is a deposit required to make a booking on Irelandhotels.com?
If you make a booking with an Irelandhotels.com Gift Card, we do not require a booking deposit however we do require your credit/debit card details to secure the booking.
If you make a standard booking (without an Irelandhotels.com Gift Card), a booking deposit will be deducted from your credit/debit card when the booking has been completed.
How do I cancel my booking?
You can cancel your booking on our site here; https://bookings.irelandhotels.com/bookings/cancelbooking
Alternatively, you can contact our Call Centre @ 1890 87 67 69 to manage the cancellation for you.
You will need the Booking Reference and the email used to make the booking. Please take note of the individual hotel's own Terms and Conditions with cancellations.
If I cancel my booking, will I receive a full refund?
To receive a refund of your booking deposit, cancellations must be made no later than 48 hours prior to 12pm of your check-in date.
When your cancellation has been managed, you will receive an acknowledgement email from us.
If you make a cancellation 48 hours or less in advance of your stay, the booking deposit will not be refunded. Your booking then reverts to the cancellation policy of the hotel or guesthouse that applies to your reservation.
If you cancel a Gift Card Booking, the Gift Card funds will be returned to the Card in 30 minutes.
How do I purchase an Irelandhotels.com Gift Card?
Irelandhotels.com Gift Cards can be purchased here: https://bookings.irelandhotels.com/bookings/vouchers/gift-card
How do I receive my Irelandhotels.com Gift Card?
When you are purchasing your Irelandhotels.com Gift Card, you have the option of receiving the Card by post or an e-Card via email. You can also choose whether the Card is emailed or posted directly to you or to somebody else. Gift Cards delivered by post are contained within a pretty Gift Card carrier.
How long does it take to receive my Irelandhotels.com Gift Card by post?
Please allow 5-7 working days for delivery of your Irelandhotels.com Gift Card within the Republic of Ireland. Outside of Ireland, please allow 7-10 working days.
How do I redeem my Irelandhotels.com Gift Card?
It’s very simple. Enter your Gift Card Code into the Gift Card Code field on the Guest Details page of your booking. The value of the Gift Card will be deducted from the value of your booking.
Any balances due against the booking, should be made at the hotel or guesthouse.
A credit/debit card is required to secure the booking when using a Gift Card.
Note: For security reasons, Gift Cards are not available to redeem within the first 5 days following purchase.
Can I use my Gift Card to book a package on the website?
Yes, the Irelandhotels.com gift card can be used to purchase any package that is available on the site.
If there are packages on the site which include e.g. Dinner, Lunch, Spa treatment etc., the gift card will cover these also.
Can I use the balance on my Gift Card at the hotel or guesthouse to purchase e.g. dinner, lunch, spa etc?
No. The Irelandhotels.com Gift Card can only be redeemed on the website and cannot be used towards extra purchases at your chosen accommodation.
How can I find out the balance of my Irelandhotels.com Gift Card?
Simply enter the Gift Card Card into the box here; https://bookings.irelandhotels.com/bookings/voucherbalance
What should I do if my Irelandhotels.com Gift Card gets lost or stolen
If your Irelandhotels.com Gift Card is lost or stolen please contact us immediately via telephone on 1890 87 97 69 or e-mail us at email@example.com
Can the Irelandhotels.com Gift Card be used more than once?
Yes, your Irelandhotels.com Gift Card may be used multiple times provided there is remaining credit on your Gift Card after you use it.
How long are Irelandhotels.com gift cards valid for?
Gift cards will remain active for 5 years from date or purchase or in line with current legisltation in Ireland from November 29th 2019. If your gift card was purchased prior to this date it will remain active for 18 months. If your gift voucher has expired please contact Support@irelandhotels.com