Buy Gift Card
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To redeem a gift card login into Promo Pay Cloud Terminal using your username and password. Once logged in click "Payment Card". We advise that you check the card balance first. Once card funds have been established, click on "Accept Payment" then input the gift card code and the exact amount to be redeemed.
Please note all new codes contain 9 digits, all gift cards purchased before Jan 29th 2020 will contain 8 digits. Both codes can be redeemed.
On the PCT there is a "Refund" option which allows you a 24 hour window to rectify the error. Please have the authorisation code to hand for this transaction (You would have received this by email when you did the initial redemption) and choose the "Refund Payment" option. Outside of this window any refunds will have to be processed by the IHF team. Contact support@irelandhotels.com for assistance.
Yes, in the PCT there is a Check Balance option. You can also check a gift voucher balance on the balance check facility on the Irelandhotels.com website. When checking the code please ensure that there are no dashes or spaces between the characters.
The customer is encouraged to phone the hotel directly or make a booking on their website. When the customer arrives at the hotel, they are advised to present their gift card at reception. Where possible, we ask that they notify the hotel in advance of their stay that they intend to use a Go Anywhere Gift Card.
You will not know this information unless the customer has advised it over the phone or on the comments section of their online booking. We encourage a guest to advise the property they are using a Go Anywhere Gift Card when making the booking or ahead of arrival at the property.
A voucher redemption run is made bi-monthly, at the middle and the end of the month. All vouchers uploaded on the portal since the last redemption run will be included. The amount will be net of the commission which is 10% + 23% VAT*. IHF will pay this amount to the property by EFT, with monies generally received within 15 working days of the card value being redeemed. The IHF will issue a remittance advice to the property.
*E.G. If the amount redeemed is €100, the commission is €10 + 23% VAT. The net value to the property is €87.70.
The only accounting information available to the IHF are the last four digits of the voucher number.
These four digits appear on the redemption statement that is issued bi-monthly.
We strongly advise that front office staff record the voucher number in a way that it can be reconciled to a customer’s invoice. For example, the voucher number could be recorded on the reservation system so it appears on the invoice itself, or a copy of the voucher can be attached to the printed invoice.
Please do not send customer invoices to the IHF. Please contact accounts@ihf.ie with any queries you may have in relation to the remits, and with any email contact details that the remits should be sent to.
Summary of Key Steps:
1. Check voucher balance on portal before acceptance.
2. Record voucher number for accounts.
3. Redeem voucher on day of checkout.
They are sent bi-monthly. If you wish to receive them directly on a bi-monthly basis, please contact accounts@ihf.ie or email info@ihf.ie
Please run a balance check first, as the expiry date may have been extended. If no value appears please contact support@irelandhotels.com
Yes, the customer can make a booking by clicking on the property they require, and this will bring them straight onto the property’s own website.
Yes. Our new Go Anywhere Gift Card allows the customer to make purchases at the hotel.
Please note some independent facilities such as certain restaurants, spa, gym, shop, barbers, hairdressers may not be in a position to accept payment with the Go Anywhere Gift Card.
The customer is asked to advise the hotel if they wish to use the card for other amenities as they may need to charge purchases to their room and pay with Gift Card on check-out.
There is a “forgot password” section on the page and this will allow you to reset your password. If the issue still persists, please contact support@irelandhotels.com to request a password reset link.
We encourage customers to book direct via irelandhotels.com It is up to you if you wish to accept this booking, but please be aware that you will be paying the OTA commission on this booking.
Each night a daily reconciliation report will be sent to a designated email address or a group of emails.
There is an app version of PCT which can be easily downloaded onto a mobile phone, so therefore the gift card can be redeemed via the phone.
No, not at the moment. Please direct customers onto irelandhotels.com to purchase a Gift Card.
No, please direct the enquiry to the IHF office marketing@ihf.ie or Support@irelandhotels.com
No, the Gift Card cannot be redeemed until 5 days after purchase.
