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To redeem a gift card login into irelandhotels.com hotel admin using your username and password. Once logged in the new Promopay Cloud Terminal (PCT) click "Payment Card" . We advise the then check the card balance, once card funds have been established click on "Accept Payment" input the gift card code and amount to be redeemed. Please note all new codes contain 9 digits, all gift cards purchased before Jan 29th 2020 will contain 8 digits. Both codes can be redeemed.
On the PCT there is a Refund option which allows you a 15 minute window to rectify the error. Please have the authorisation code to hand for this transaction (You would have received this by email when you did the initial redemption).
Yes, in the PCT there is a Check Balance option.
The customer is encouraged to book their stay through irelandhotels.com which has a direct link to your hotel. The booking will come through your own booking engine.
You will not know this information unless the customer has advised it on the comments section of their online booking. (The comments section is not a mandatory field)
At the end of each calendar month, PPS will issue a report to the IHF with all the transactions for the month for each Hotel. The amount will be net of the commission. IHF will pay this amount to the Hotel by EFT in 5 working days. The IHF will issue a VAT receipt to the Hotel.
Yes, once the customer has charged these additional services to their room bill.
Each night a daily reconciliation report will be sent to a designated email address or a group of emails.
There is an app version of PCT which can be easily downloaded onto a mobile phone, so therefore the gift card can be redeemed via the phone.
No, not at the moment. Please direct customers onto irelandhotels.com to purchase a Gift Card.
No, please direct the enquiry to the IHF office firstname.lastname@example.org or Support@irelandhotels.com
No, the Gift Card cannot be redeemed until 5 days after purchase.
Please contact the Irelandhotels.com – Support@irelandhotels.com
Yes, customer can make a booking by clicking on the Hotel they require and this will bring them straight into the Hotels own website.
There is a “forgot password” section on the login page and this will allow you to reset your password.
We encourage customers to book via irelandhotels.com It is up to you if you wish to accept this booking, but please be aware that you will be paying the OTA commission on this booking.